Customer Service For Retail

Customer Service and Customer Relations

• Ask your clients to come back again. ("Thanks for coming in today, please drop by again.")
   
• Returning phone calls promptly will help reinforce that you truely care about your customers and potential customers.
   
• Set up a fax-on-demand or email system to easily respond to customer inquiries.
   
• Use an answering machine or voice mail system to catch after-hours phone calls. Include basic information in your outgoing messages such a business hours, location, etc.
   
• Record a memorable message or tip of the day on your outgoing answering machine or voice mail message.
   
• Ask clients what you can do the help them. Can't hurt, right?
   
• When possibe send handwritten thank you notes.
   
• Send birthday cards and appropriate seasonal greetings.
   
• Photocopy interesting articles and send them to clients and prospects with a hand-written FYI note and your business card.
   
• Send a book of interest or other appropriate business gift to a client with a handwritten note.
   
• Create an area on your Web site specifically for your customers.

See also Customer Care For Business Owners.